{"id":332,"date":"2026-09-25T09:07:24","date_gmt":"2026-09-25T06:07:24","guid":{"rendered":"https:\/\/teamso.com\/blog\/?p=332"},"modified":"2026-09-25T09:07:24","modified_gmt":"2026-09-25T06:07:24","slug":"cagri-merkezinde-vardiya-devir-teslimi-icin-6-kontrol","status":"publish","type":"post","link":"https:\/\/teamso.com\/blog\/tr\/cagri-merkezinde-vardiya-devir-teslimi-icin-6-kontrol\/","title":{"rendered":"\u00c7a\u011fr\u0131 Merkezinde Vardiya Devir Teslimi \u0130\u00e7in 6 Kontrol"},"content":{"rendered":"

\u00c7a\u011fr\u0131 merkezinde vardiya devir teslimi, sadece kimin ka\u00e7 ki\u015fiyle n\u00f6bette kald\u0131\u011f\u0131 konusu de\u011fildir. A\u00e7\u0131k vakalar, vaat edilen geri d\u00f6n\u00fc\u015fler, sistem kesintileri ve \u00f6ncelikli m\u00fc\u015fteriler yeni ekibin \u00f6n\u00fcne tek yerde gelmezse i\u015f iki kere yap\u0131l\u0131r. Bir temsilci kapatt\u0131\u011f\u0131n\u0131 sand\u0131\u011f\u0131 kayd\u0131 di\u011fer vardiyada biri yeniden a\u00e7ar. M\u00fc\u015fteri de ayn\u0131 konuyu ikinci kez anlat\u0131r.<\/p>\n

Bu y\u00fczden devir teslimi son dakika sohbetine b\u0131rak\u0131lmaz. K\u0131sa, sabit ve ayn\u0131 s\u0131rada ilerleyen bir kontrol gerekir. \u00c7a\u011fr\u0131 merkezinde iyi vardiya devir teslimi b\u00f6yle kurulur.<\/p>\n

\n \"\u00c7a\u011fr\u0131
Devir notu k\u0131sa olmal\u0131: a\u00e7\u0131k i\u015f, callback ve sistem sorunu ayn\u0131 sayfada.<\/figcaption><\/figure>\n

Vardiya devir teslimi i\u00e7in 6 kontrol<\/h2>\n\n\n\n\n\n\n\n\n\n\n
Kontrol<\/th>\nNe yaz\u0131lmal\u0131<\/th>\nNeden \u00f6nemli<\/th>\n<\/tr>\n<\/thead>\n
A\u00e7\u0131k kay\u0131tlar<\/td>\nVaka numaras\u0131, son durum, bekleyen i\u015flem<\/td>\nKay\u0131t kaybolmaz, tekrar i\u015f \u00e7\u0131kmaz.<\/td>\n<\/tr>\n
Callback listesi<\/td>\nAranacak ki\u015fi, saat, vaat edilen sonu\u00e7<\/td>\nM\u00fc\u015fteri geri d\u00f6n\u00fc\u015f\u00fc gecikmez.<\/td>\n<\/tr>\n
Sistem notu<\/td>\nKesinti, yava\u015f ekran, hatal\u0131 y\u00f6nlendirme<\/td>\nYeni vardiya ayn\u0131 sorunu yeniden ke\u015ffetmez.<\/td>\n<\/tr>\n
\u00d6ncelikli m\u00fc\u015fteri<\/td>\nVIP, SLA, acil eskalasyon<\/td>\n\u00d6ncelik s\u0131ras\u0131 net kal\u0131r.<\/td>\n<\/tr>\n
Personel notu<\/td>\nEksik ki\u015fi, ara plan\u0131, e\u011fitim durumu<\/td>\nEkibin kapasitesi ger\u00e7ek\u00e7i g\u00f6r\u00fcn\u00fcr.<\/td>\n<\/tr>\n
Onay<\/td>\nKim devretti, kim devrald\u0131, saat<\/td>\nSorumluluk \u00e7izgisi kapan\u0131r.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u00c7a\u011fr\u0131 merkezi i\u00e7in k\u0131sa bir \u00f6rnek<\/h2>\n

\u00d6rnek: 18 temsilcili bir ekipte ak\u015fam vardiyas\u0131 8 a\u00e7\u0131k kay\u0131t ve 5 geri d\u00f6n\u00fc\u015f vaadi b\u0131rak\u0131yor. Standart liste yoksa 2 callback unutuluyor. Her unutulan callback bir tekrar aramaya ve ortalama 10 dakikal\u0131k ek i\u015fleve yol a\u00e7\u0131yor. Hesap basit: 2 \u00d7 10 = 20 dakika ek i\u015f. Buna 2 tekrar arama i\u00e7in 2 \u00d7 6 = 12 dakika daha ekleyin. Toplam 32 dakika kay\u0131p.<\/p>\n

7 dakikal\u0131k bir devir teslim, bu kayb\u0131 \u00f6nler. Haftada 5 vardiyada ayn\u0131 hata olursa 160 dakika bo\u015fa gider. K\u00fc\u00e7\u00fck g\u00f6r\u00fcn\u00fcr, ama ekip seviyesinde g\u00fcn sonunda fark yarat\u0131r.<\/p>\n

Bunu Teamso i\u00e7inde nas\u0131l oturtursunuz?<\/h2>\n

Devir i\u00e7in vardiya \u00e7izelgesinde 7 ila 10 dakikal\u0131k \u00e7ak\u0131\u015fma b\u0131rak\u0131n. Vardiya paketi<\/a> ile plan\u0131 net g\u00f6r\u00fcn, Puantaj paketi<\/a> ile ger\u00e7ek kapan\u0131\u015f saatini takip edin. A\u00e7\u0131k i\u015fler i\u00e7in ayr\u0131 bir kay\u0131t alan\u0131 tutarsan\u0131z, bilgi WhatsApp mesaj\u0131nda kaybolmaz. \u0130sterseniz bu ak\u0131\u015f\u0131 Talep Y\u00f6netimi ile de destekleyebilirsiniz.<\/p>\n

\u00c7a\u011fr\u0131 merkezinde iyi devir teslimi, k\u0131sa ama eksiksizdir. Be\u015f sat\u0131r not, bir imza ve ayn\u0131 s\u0131radaki tekrar. Geri kalan\u0131 haf\u0131zaya b\u0131rakmay\u0131n.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00c7a\u011fr\u0131 merkezinde vardiya devir teslimi, sadece kimin ka\u00e7 ki\u015fiyle n\u00f6bette kald\u0131\u011f\u0131 konusu de\u011fildir. A\u00e7\u0131k vakalar, vaat edilen geri d\u00f6n\u00fc\u015fler, sistem kesintileri ve \u00f6ncelikli m\u00fc\u015fteriler yeni ekibin \u00f6n\u00fcne tek yerde gelmezse i\u015f iki kere yap\u0131l\u0131r. Bir temsilci kapatt\u0131\u011f\u0131n\u0131 sand\u0131\u011f\u0131 kayd\u0131 di\u011fer vardiyada biri yeniden a\u00e7ar. M\u00fc\u015fteri de ayn\u0131 konuyu ikinci kez anlat\u0131r. Bu y\u00fczden devir teslimi […]<\/p>\n","protected":false},"author":2,"featured_media":330,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[117],"tags":[127,379,544,381],"class_list":["post-332","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vardiya-ve-puantaj","tag-cagri-merkezi","tag-puantaj-cetveli","tag-vardiya-devir-teslimi","tag-vardiya-planlamasi"],"_links":{"self":[{"href":"https:\/\/teamso.com\/blog\/wp-json\/wp\/v2\/posts\/332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teamso.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/teamso.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/teamso.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/teamso.com\/blog\/wp-json\/wp\/v2\/comments?post=332"}],"version-history":[{"count":1,"href":"https:\/\/teamso.com\/blog\/wp-json\/wp\/v2\/posts\/332\/revisions"}],"predecessor-version":[{"id":333,"href":"https:\/\/teamso.com\/blog\/wp-json\/wp\/v2\/posts\/332\/revisions\/333"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/teamso.com\/blog\/wp-json\/wp\/v2\/media\/330"}],"wp:attachment":[{"href":"https:\/\/teamso.com\/blog\/wp-json\/wp\/v2\/media?parent=332"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/teamso.com\/blog\/wp-json\/wp\/v2\/categories?post=332"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/teamso.com\/blog\/wp-json\/wp\/v2\/tags?post=332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}